Shipping policy

Shipping Policy

Last updated: [Date]

Thank you for shopping at Nola Shop Nore Please read our shipping policy carefully as it contains important information about how and when your order will ship.

By placing an order with us, you agree to the terms below.

1. Order Processing Time

  • Processing time: Orders are typically processed within [3-5 business days] (Monday–Friday, excluding holidays) after payment is received and verified.
  • Verification issues: Orders may be delayed if we need additional information for payment verification, fraud prevention, or address confirmation.
  • High demand/peak seasons: During sale periods and holidays, processing times may be longer.

Processing time is separate from shipping/transit time.

2. Shipping Times (Estimated)

Because we use multiple third‑party suppliers (dropshipping), shipping times may vary by product and destination.

Typical estimated delivery times are:

  • Domestic (within United States):
    • Standard Shipping: [3–5 business days] after dispatch
  • International:
    • Standard International Shipping: [7–14 business days] after dispatch

These are estimates only, not guarantees. Actual delivery time depends on the carrier, destination, customs, and other factors outside our control.

3. Shipping Carriers & Methods

We ship via various third‑party carriers (e.g., [USPS, UPS, FedEx, DHL, ePacket, local postal services]) depending on your location and product.

  • The carrier will be chosen at our discretion based on cost, speed, and reliability.
  • We do not guarantee shipment via any specific carrier or service.

4. Tracking Your Order

  • Whenever possible, we provide a tracking number once your order has shipped.
  • Tracking information may take 24–72 hours to update after dispatch.
  • Some international or economy services may have limited tracking once the package leaves the origin country.

If your tracking number shows “delivered,” we consider the order delivered. We are not responsible for packages lost or stolen after a confirmed delivery scan.

5. Shipping Fees

  • Shipping charges are calculated at checkout and may vary depending on weight, destination, and current carrier rates.
  • From time to time, we may offer free or discounted shipping promotions, which will be clearly indicated at checkout.
  • Shipping fees are generally non‑refundable once the order has shipped, except where required by law.

6. International Shipping, Customs & Duties

We ship to many countries around the world. Please note:

  • Customs, duties, and taxes: You are solely responsible for any customs fees, import duties, taxes, or other charges imposed by your country’s customs authority.
  • We do not control these charges and cannot predict their amount.
  • We are not responsible for delays caused by customs inspections or procedures.
  • If you refuse a shipment due to customs fees, we may not be able to refund your order, or any refund may be minus original shipping costs and any return/customs fees we incur (if the package is returned to us).

7. Incorrect Shipping Address & Undeliverable Packages

You are responsible for providing a complete and accurate shipping address at checkout.

  • If you realize you entered an incorrect address, contact us immediately at [support email]. We will do our best to assist, but we cannot guarantee changes once an order has been placed.
  • We are not responsible for orders shipped to an incorrect or incomplete address provided by you.
  • If a package is returned to us as “undeliverable” or “unclaimed” due to incorrect address, refusal, or failure to pick up:
    • We may issue a refund minus shipping and any return fees, or
    • Reship at your request, with additional shipping fees paid by you.
  • If the package is not returned to us (e.g., destroyed by customs or lost by carrier), we may not be able to refund or reship.

8. Lost, Delayed, or Stolen Packages

Once your order is handed over to the carrier, risk of loss passes to you.

  • Delays: We are not responsible for delays caused by carrier issues, weather, strikes, customs, or other events outside our control.
  • Lost in transit:
    • If tracking has not updated for an extended period (e.g., 7 business days), contact us at photography@chadpopulis.com.
    • We may, at our discretion, work with the carrier to investigate and may offer a replacement or store credit case‑by‑case, but we do not guarantee it.
  • Marked as delivered but not received:
    • Check with household members, neighbors, and your local post office or carrier.
    • If the package is marked delivered and you still cannot locate it, we are not obligated to replace or refund the order. Any assistance or replacement is at our sole discretion.

9. Damaged or Defective Items on Arrival

If your item arrives damaged or defective:

  1. Contact us at photography@chadpopulis.com. within 3 days of delivery.
  2. Provide your order number and clear photos or video of:
    • The damaged/defective item
    • The packaging (including any damage, labels, and barcodes)

We will review your claim and, at our discretion, may offer:

  • A replacement, or
  • Store credit, or
  • A partial/full refund

Claims submitted after 3 days from the delivery date may not be eligible for resolution.

10. Order Changes & Cancellations

Because we process orders quickly and work with external suppliers:

  • Changes (address, items, variants) can only be requested within [2] hours of placing your order. After this window, we cannot guarantee any modifications.
  • Cancellations can only be requested within [2] hours of placing your order and may not be possible once processing has begun.
  • If the order has already shipped, it cannot be changed or cancelled. You may be eligible to return it under our [Return/Refund Policy] (if applicable).

11. Multiple Items & Separate Shipments

To reduce shipping time and costs, items in the same order may ship from different warehouses/suppliers and arrive in separate packages and on different dates.

  • You will not be charged extra shipping for split shipments beyond what was shown at checkout.
  • Tracking numbers for each shipment will be provided where available.

12. Holidays & Uncontrollable Events

Delivery estimates do not account for:

  • Public holidays in origin or destination countries
  • Severe weather conditions
  • Natural disasters, pandemics, strikes, or carrier disruptions

We are not liable for delays caused by such events.

13. Risk of Loss & Title

All items purchased from [Store Name] are made pursuant to a shipment contract with our suppliers and carriers. This means that:

  • Title and risk of loss for such items pass to you upon our delivery to the carrier.
  • We are not responsible for any loss, damage, or theft after the carrier takes possession of the package.

14. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. The date of the latest revision will be indicated at the top.

Your continued use of our site and services following any changes indicates your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: photography@chadpopulis.com
  • Address: Gretna, Louisiana 70056